Frequently Asked Questions

FAQ questions.

Is the price of the product accurate? Can I make a counter-offer?

(1) The prices are accurate, but since the market is fluctuating, our merchandise prices are updated from time to time. We generally do not accept counteroffers, as we already offer deep discounts on our merchandise.

Note: The exception is that if you choose to deal with us by wire transfer, you can get an additional 10% discount on your order, which can be found at Bulk-order Discount Policy

Is your website and company reliable? Is my payment amount safe?

(1) Data Direct Global Limited is a company that has been in the business of selling network equipment for 8 years. We have over 1000+ satisfied customers from over 100 countries worldwide.

(2) Your payment amount is safe. When you make a purchase on any of Data Direct global's platforms, we ensure that your privacy, including personal and bank card information, is not compromised.

Whether you purchase from the website or from the Alibaba store, your payment will be temporarily held in a payment institution, such as PayPal, a credit card institution or the Alibaba platform, and we will provide a bill number after shipment, and we will not receive your payment until after you have ensured receipt of the goods.

How to make warranty for the purchased goods

You refer to  Product Warranty Policy

Does the price at checkout include tax? Do I need to pay additional tax?

The amount you pay at checkout does not include tax, and the general price is the EX price. You can refer to Taxs Customs Duties for details.

What kind of payment methods do you support?

We currently support Wire Transfer, PayPal, Credit Card, Alibaba