The core function of spare parts management services is to ensure the timely availability of critical spare parts in the event of equipment failure. DDG is fully responsible for the storage, management, and replacement of spare parts throughout the entire process. Leveraging DDG's global network of local warehouses and large regional hubs, we ensure efficient allocation and supply of spare parts. Through this service, DDG provides customers with a systematic and efficient global hardware maintenance solution that effectively minimizes network downtime.

As a part of the service we provide

Spare parts logistics securing agreed SLAs

Spare parts stocking solutions

Performance monitoring and analysis

Inventory management and reporting

Spare parts identification and forecasting

Return merchandise authorization (RMA) handling processes