Our engineers provide complex on-site preventive and corrective maintenance services, minimizing the risk of data network downtime and data loss through expert operations. Our service level agreements (SLAs) offer minimum 24/7/24 and 24/7/4 coverage, with next-business-day (NBD) maintenance available in most regions worldwide.
How to Get TAC Support
Whether you need help with configuration, upgrades, troubleshooting, or network maintenance, professional technical support is always available. Get started in four steps
Submit Your Request
Tell us your issue or service requirement, along with the device model and network details.
Technical Assessment
Our engineers review your request. Support for DDG-purchased hardware is typically included, while standalone services are quoted separately.
Remote Support
Once confirmed, our engineers provide remote configuration, troubleshooting, upgrades, or maintenance.
Verification & Follow-Up
We verify that the issue has been resolved and provide recommendations for future maintenance and optimization.
Free CCIE Technical Support
Our certified IT engineering team brings extensive experience across Cisco, Aruba, Fortinet, and Huawei environments.
With top-tier credentials such as CCIE, NSE 6, ACP, and HCIE, we design and maintain secure, scalable network infrastructures that keep your business running smoothly.
We specialize in:
- SD-WAN & Network Optimization
- Advanced Security Architecture
- Solution Design & Consulting
- Proactive Troubleshooting (99.9% uptime record)
Partner with our experts to strengthen your IT foundation and accelerate business performance.
Key Features and Benefits of DataDirect Global On-site Support Services
Global Coverage
Certified Field Engineers
Flexible Service Models
Multi-Vendor Expertise
Integrated Maintenance Support
