DDG engineers provide complex on-site preventive and corrective maintenance services, minimizing the risk of data network downtime and data loss through expert operations. Our service level agreements (SLAs) offer minimum 24/7/24 and 24/7/4 coverage, with next-business-day (NBD) maintenance available in most regions worldwide.
Free CCIE Technical Support
Our certified IT engineering team brings extensive experience across Cisco, Aruba, Fortinet, and Huawei environments.
With top-tier credentials such as CCIE, NSE 6, ACP, and HCIE, we design and maintain secure, scalable network infrastructures that keep your business running smoothly.
We specialize in:
- SD-WAN & Network Optimization
- Advanced Security Architecture
- Solution Design & Consulting
- Proactive Troubleshooting (99.9% uptime record)
Partner with our experts to strengthen your IT foundation and accelerate business performance.
Key Features and Benefits of DDG’s On-site Support Services
Global Coverage
DDG supports clients in over 150 countries, providing reliable on-site and remote IT services worldwide.
Certified Field Engineers
Thousands of trained and certified engineers are available 24/7 for both contract and ad-hoc on-site support.
Flexible Service Models
Choose from prepaid, fully prepaid, or postpaid options — tailored to fit your business and budget.
Multi-Vendor Expertise
We deliver technical support across leading and emerging technologies, including Cisco, Huawei, Fortinet, and SD-WAN solutions.
Integrated Maintenance Support
On-site troubleshooting, remote assistance, and spare part replacement are seamlessly integrated for faster recovery.
Guaranteed response time
Guaranteed service level agreements start at 24x7x2 and 24x7x4, which means our service technicians can arrive on-site to resolve customer issues within just a few hours of receiving a remediation call.
