Services at Customer Premises

As a leading global field service provider, DDG offers comprehensive services, from planning and consulting to delivery and implementation to support management. Leveraging our comprehensive service system and network, we maintain consistent service levels and 100% service quality in over 150 countries and regions, providing a consistent experience for our customers. Furthermore, with our experienced team of certified professionals, backed by our proprietary, market-leading technologies and applications, we are committed to not only precisely meeting our customers' needs but also exceeding their expectations, creating greater value for them.

Why Choose DDG Services

Service delivery time

Leveraging best-in-class service methods and ample resources, we are able to dispatch field engineers at industry-leading speeds. In most regions worldwide, we offer same-day or next-day on-site service. For services under a Service Level Agreement (SLA), our lead time is calculated from a 24/7, 4-hour response time (24x7x4), ensuring efficient response to customer needs.

Coverage

DDG's field engineering services network spans the globe, currently providing support in over 150 countries and regions. This service covers a wide range of locations, from standard locations to remote and inaccessible areas such as small islands, mining areas, and politically unstable regions, meeting the needs of diverse scenarios.

Skill

We have a large team of technical personnel, and our core guarantee is to accurately match each job with a field engineer with the right skills and experience. To ensure that their technical capabilities are always up to standard, field engineers undergo regular skills testing. Upon passing the assessment, they will be awarded a certificate, demonstrating that their professional skills meet the service standards.

Central coordination

We provide customers with a single contact center to centrally handle service ordering, escalation requests, and information inquiries, streamlining the communication process. We also offer a 24/7 multilingual help desk staffed by experienced support engineers, who oversee and coordinate the connection between customer personnel and our on-site engineers. Furthermore, DDG's dedicated remote support engineers oversee on-site operations, facilitating collaboration between engineers on both sides, enabling quick meetings and access to a rich knowledge base. Detailed reports are generated upon completion of the installation for easy retrospective review.

"White Label" Services

For partners planning to resell DDG services or integrate them into their own portfolio to create more complex and compelling solutions for their customers, we offer rebranded field engineering services to help partners maintain a consistent brand image. Under this partnership model, our personnel will provide services on-site on behalf of the customer, ensuring a superior experience for the end customer, leading to increased satisfaction and loyalty.

Experience

If you're looking for a reliable, experienced, professional, and trustworthy partner, DDG is the ideal choice. We've honed our extensive industry experience over the years, developing best-in-class service processes to optimize the entire remote onsite service process. Our field engineers, who have consistently supported major organizations worldwide and mid- to large-scale projects, are readily available 24/7/365 to ensure efficient and effective service delivery.