Meraki
Cisco Meraki MS225-24P Enterprise License and Support, 7YR
Meraki MS225-24P Enterprise License and Support, 7YR
Network Equipment Warranty Policy
All devices purchased from Datadirect Global are brand new, sealed, and covered by the brand's official warranty. This ensures that you receive high-quality, reliable products with the backing of comprehensive warranty support.
Warranty Service
During the warranty period, should any quality issues arise, you have two options for service:
- Official Customer Service: Contact the brand's official customer service directly to apply for local RMA warranty service.
- Datadirect Global: Send the equipment back to DatadirectGlobal for warranty service.
Brand-Specific Warranty Policies
| Cisco/Juniper/Meraki: | 1 year |
|
HPE/Aruba:
|
Limited Lifetime Warranty |
| Coverage Duration: The warranty extends as long as the original end user owns the product, with a limit of five (5) years from the end of sale date (end of service life). Hardware Replacement: Next Business Day - Includes coverage of hardware excluding optical transceivers for the entire warranty period. Software FOS Releases: Includes all generally available FOS releases offered for the specific products listed, when and if available, for as long as the original end user owns the product and the product has not reached the end of service life. On-Site Support: Not included. |
|
| DELL: | Three-year official warranty |
| Fortinet | 1 Year |
Contact Information
For any questions or assistance regarding warranty services, please contact Datadirect Global customer support.
Customer Support Email: tw@datadirectglobal.com
Customer Support Whatsapp: +8618795881917
By purchasing from Datadirect Global, you are assured of receiving products with robust warranty support, ensuring peace of mind and reliable operation.
Frequently Asked Questions About Product
If these questions do not dispel your doubts, please contact us
Where do your products come from?
All of our products from Cisco Disti，Cisco partner, Cisco distribution directly.
How to ship the goods?
Datadirect cooperation with FEDEX,UPS & DHL and air shipment. Orders can be tracked by express Tracking number. Air shipment will supply the B/L.
Can l use my own freight account to ship my order?
Sure, we can use your accounts to ship goods without any issue.
What's your warranty for the products you sell?
Please refer below our warranty terms.
https://www.datadirectglobal.com/pages/product-warranty-policy
Datadirect offers for all items on the website.
Cisco/Juniper:
1 year warranty for new licensed products; 3 months warranty for used, REF, etc.
Aruba:
Generally provide Limited Lifetime Warranty
PS: Limited Lifetime Warranty means the machine is damaged during normal use, datadirect can provide free warranty service. However, we cannot provide warranty for damage caused by human or violent factors.
If you need to apply for a product warranty, you need to send the defective product back to us (suzhou China). The shipping cost of the defective product and the shipping cost of the spare parts will be borne by datadirect.
The shipping cost for the return is: first receipt address to our warehouse. The shipping cost of the spare parts is from our warehouse to the first delivery address.
I want to buy a licence/service for a device, can I use it properly locally?
Fortinet, Meraki branded equipment licences purchased from us can be used globally, Cisco service needs to be confirmed by contacting us
Order Fulfillment Process
From Warehouse to Delivery: Ensuring Accuracy and Speed
Our order fulfillment process guarantees that your order is handled with the utmost care and efficiency.
Over 3 million in stock
Intelligent Warehouse
Assist customers throughout the order process
customer service
Secure and protective packing
Packaging
Accurate checks for model and quantity
Model and Quantity Verification
Fast and reliable transportation to your location
Shipping
Trusted by over 30,000 customers globally
Contact Us
If you have any needs, you can leave a message here, we will contact you as soon as possible
Address: RM I-14/FBLK2 GOLDEN DRAGONIND CTR 16-170 TAI LIN PAIROAD KWAI CHUNG
Contact: Jerry Kong
Phone: + 852-21349805
Monday to Friday.
7am to 24pm
chalice@datadirectglobal.com
whatsapp: +8618795881917
