Last month, our team had insightful visits with clients in Singapore and Malaysia, gathering crucial questions about IT procurement, warranty, and service support for leading brands like Cisco, Aruba, Fortinet, HPE, and Juniper. We understand many businesses share similar concerns when investing in **global IT solutions. To provide clarity, we've compiled these common queries with expert answers from our product managers.
Q1: Can you provide original manufacturer warranty policies?
A: Absolutely! Warranty coverage varies by brand policy but is generally ensured with the purchase of genuine services or licenses.
- Cisco warranty is often tied to service contracts.
- Meraki warranty comes bundled with their licenses.
- Fortinet warranty is included with their licenses.
- Dell warranty transfer to your local region is possible for some products.
- HPE, Juniper, and Aruba products typically enjoy direct official warranty coverage.
Q2: What are your sources for international IT brands like Cisco, Fortinet, and HPE? Do you have brand authorization?
A: Our **IT hardware** is sourced directly from the original manufacturers or through their authorized Tier-1 distributors and gold partners. We maintain strong partnerships with these authorized channels, ensuring that we only sell **original, factory-sealed equipment**. Your peace of mind regarding authenticity is our top priority.
Q3: Can local service be purchased for used Cisco hardware?
A: We have successfully helped clients secure services for previously owned **Cisco hardware**, specifically -WS and -RF models. To confirm eligibility, please provide us with the device's Serial Number (SN) for verification.
Q4: Is it possible to purchase local Aruba services outside China?
A: Currently, we are unable to provide **Aruba services** for regions outside of mainland China. We recommend checking with your local **Aruba partner** for in-country service options if you are located outside of China.
Q5: Can we specify the country of manufacture for Cisco products?
A: While we strive to meet specific client requests, it is generally very challenging to designate the country of manufacture for **Cisco switches** or other **Cisco IT solutions**. Production locations can vary based on various factors outside our control.
Q6: Can you support Proof of Concept (POC) locally in Singapore or Malaysia if we purchase equipment from China?
A: Yes, in most cases, if you purchase the original manufacturer's service with your equipment, local POC support in Singapore or Malaysia should not be an issue. This ensures you have the necessary on-site assistance for your **IT infrastructure** deployment.
Q7: What are DataDirect Global's advantages over local distributors in Singapore and Malaysia?
A: Our competitive edge is multifaceted:
- Exceptional Pricing: For brands like **Aruba switches** and **Juniper**, we often offer highly competitive pricing, with discounts reaching up to 80% off GPL (Global Price List), providing significant cost savings for your **Aruba IT solution** or Juniper deployment.
- Global DDP Delivery: We can provide **DDP (Delivered Duty Paid) door-to-door delivery** for most countries worldwide, simplifying customs clearance and ensuring direct shipment to your end-user location.
- Flexible Technical Support: Our team offers comprehensive technical support, including both **on-site and remote technical guidance**, to ensure your **IT solutions** are implemented smoothly.
- Alternative Service Options: We provide high-quality **third-party service support for Cisco**, offering similar service content to Cisco's original services but at significantly deeper discounts. This is a game-changer for **Cisco solutions** budget optimization.
Q8: Can you do DDP delivery? Can you ship directly to the end-customer's address?
A: Absolutely! We specialize in **DDP (Delivered Duty Paid) delivery** to most countries globally. This means we handle all customs procedures and deliver directly to your end-user's receiving address, saving you time and hassle. For specific costs and transit times, please reach out to us directly.
We hope these answers address your critical questions regarding **IT equipment procurement, warranty, and support**. At DataDirect Global, we are committed to providing reliable **IT solutions** and excellent service for your **Cisco, Aruba, Fortinet, HPE, Juniper** and other **IT infrastructure** needs worldwide.
Feel free to **contact us** for any further inquiries or to discuss your next IT project!
