Shipping Methods Guide

Datadirect Global ships orders by international couriers, including DHL, FedEx, EMS, UPS (if you have UPS account), TNT and Aramex (mainly for Africa and Middle East).

The shipping rates can be previewed inside the online shop system. You can just click on the "Estimated Shipping Costs" and choose the country you want to ship to, Shipping fees will be estimated by our system automatically.

How long will it take to my area?

  • Two parts of delivery time: the Processing Time & the Actual Shipping Time.
  • The Processing Time is the time of gathering up all the items and packaging.
  • The Processing Time is the time of gathering up all the items and packaging   

Notes: If you ship goods by Express, such as DHL, FedEx, TNT, EMS, UPS, Aramex, etc., they are door to door service. If your order items' total weight is less than 45 kilograms, you'd better choose Express, because it's fast & convenient.

If you ship orders by Air Cargo, it's door to airport service. If the total weight of your order items is more than 45 kilograms, you'd better choose AIR Cargo, for it can save your cost of shipping.

(2) Are the packages insured?

Shipping by international couriers will be insured and can be tracked online. Once your goods are sent out, we will email you with a tracking number so you can trace your delivery any time you want.

We offer Shipping Insurance for the orders to protect your package against any lost or damaged shipments. If any missing issue arises, we will reship your order immediately. So when you check out your order, you also can add Shipping Insurance for your order according to the total cost of your order.

How can I Trace My Order?

Once your order is shipped, you will receive an email from us. In this email, there should be the tracking information for your packages as well as the website in which you could trace your order.

Can I Choose My Desired Courier?

Due to different CONDITIONS in different countries, we have to use our discretion while choosing the courier. What we need from our customers is the length of time they desire to receive their products, and then we will choose the appropriate courier according to that requirement. We also can ship via customer's Courier accounts.

How to Save on Shipping?

To save your shipping cost, We suggests you buy items over 20kg+ one shipment This will allow us to get a better discount from Courier company for you. this can minimize the shipping cost for each item and save your cost.

If you can wait much longer, please choose the standard shipping method. It will be much cheaper than using express shipping.

(1) How Much It Takes to Ship an Order after I Have Made Payment?

All orders are shipped typically within 24hrs of receiving it if ordered goods in stock. Our shipping time is 9:00-18:00 GMT8 time From Monday to Saturday

(2) What If Some Items Are Missing in My Order?

In case of any missing items in the package, inform firstly to the courier man and then to us via a quick call/email. We will send replacement for you missing items shortly – there are no shipping charges for replacements in such case.