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Customs Clearance Issues

All imported merchandises are subject to Customs clearance in every country.

According to our general terms and conditions, you place an order from Datedirect and we will fulfill your order. But you had better to find out the clearance requirements in advance apply in that country, including taxes and policies, etc.

With over 14 years’ experience, we can confirm that over 99.9% of shipments from us are no issue about Customs clearance. Even if there is a case due to delay in Customs, the merchandises also are released and delivered successfully. Because the clearance is handled professionally by the shipping company and we an experienced provider with correct shipping documentation and compliant products and packaging.

Every country's Customs has different policies, and these policies depends on different occasions, more examples you can check:

As the importer, you will be responsible for customs duty and any issues that may arise from an inspection or hold. Typically, the consignee of the shipped packets is taken as the importer in any case.

If drop shipping, it is important to note that the consignee is your customer, and therefore they will be liable for any assessed import duties, sales taxes, or issues arising from Customs inspection.

In most countries, depending on the category of merchandise imported and the quantity or value, the shipment will be assessed for duties and /or sales tax. That is your responsibility as the importer and you can find detailed notes from Datedirect LTD

In the Case Of a Customs Hold

We will contact you to discuss the issue opening.

You will typically be required to communicate directly with your country's Customs, or contact them via your courier company. If additional documents are required, We will do our best to provide the documents to you and support the merchandise clearance.

firewall How much tax do I need to pay when importing.

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